Terms of Service

1. Introduction

Welcome to Fact Prism. These Terms of Service ("Terms") govern your use of our website fact-prism.com and the purchase of products and services from Fact Prism, a company registered in England and Wales.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Company Information

Company Name: Fact Prism Limited
Registered Address: 42 Bishopsgate, London EC2N 4AH, United Kingdom
Contact: [email protected] | +44 20 7946 0958

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our stationery and business accessories. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product is listed at an incorrect price or is unavailable, we reserve the right to refuse or cancel any orders placed for such products.

3.3 Custom Products

Custom branded products are made to order and cannot be returned unless defective. Specifications must be confirmed before production begins.

4. Orders and Payment

4.1 Order Process

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order at our discretion.

4.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may change without notice, but any changes will not affect orders already confirmed.

4.3 Payment

Payment must be made at the time of ordering using accepted payment methods. We use secure payment processing and do not store payment card details on our servers.

4.4 Order Confirmation

Order confirmation will be sent via email. This constitutes acceptance of your order and forms a legally binding contract.

5. Delivery

5.1 Delivery Area

We deliver throughout Great Britain (England, Scotland, and Wales). Delivery charges and timeframes will be displayed at checkout.

5.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary due to factors beyond our control.

5.3 Risk and Title

Risk of loss and title to products pass to you upon delivery to the specified address. You are responsible for inspecting products upon delivery.

6. Returns and Refunds

6.1 Consumer Rights

You have the right to cancel your order within 14 days of receipt without giving any reason, in accordance with the Consumer Contracts Regulations 2013.

6.2 Return Conditions

Products must be returned in original condition, unused, and in original packaging. You are responsible for the cost of returning items unless the product is defective or incorrectly supplied.

6.3 Exclusions

The following items cannot be returned:

• Custom or personalized products
• Items that have been used or are not in original condition
• Perishable goods or items with short shelf life

6.4 Refund Process

Refunds will be processed within 14 days of receiving returned items, using the same payment method as the original purchase.

7. Warranties and Liability

7.1 Product Warranties

Products are warranted to be free from defects in materials and workmanship under normal use. This warranty does not cover damage from misuse, normal wear and tear, or modification.

7.2 Limitation of Liability

Our liability is limited to the purchase price of the product. We shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to lost profits or business interruption.

7.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.

8. Intellectual Property

8.1 Our Rights

All content on our website, including text, graphics, logos, and images, is our property or used with permission. You may not use our intellectual property without written consent.

8.2 User Content

By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive license to use, modify, and display such content.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with UK GDPR and applicable data protection laws.

10. Website Use

10.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Transmit malicious code or interfere with website functionality
• Use automated systems to access or collect information
• Impersonate others or provide false information

10.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

11. Termination

We may terminate or suspend your access to our website immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the website ceases immediately.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with English law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.

12.2 Alternative Dispute Resolution

Before pursuing legal action, we encourage you to contact us directly to resolve any disputes. We are committed to finding amicable solutions to any issues that may arise.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitute acceptance of the new Terms.

We will notify you of material changes by email (if you have provided one) or by posting a notice on our website.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

16. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.